🥇Tripadvisor’s Rating: 4.0
★★★★
🥇Customer’s Rating: 2.25
★★✬
🥇Our Rating: 3.1
★★★✬
About Emerald Resort & Casino
A family-friendly resort with a casino, water park, and wildlife viewing opportunities.
Suitable for:
Families with children, those looking for a variety of entertainment options, including water activities and game drives.
Not suitable for:
Budget-conscious travelers or those seeking a high-end casino experience.
Top Factors from Customer Reviews
Next, we will uncover the positive and negative aspects of Emerald Resort & Casino, based on reviews and personal experiences of users, providing valuable insights for potential customers.
Positive Factors
| Factor | Frequency | Example Quotes |
| Activities | 4 | – “Pros: Rooms were good and clean. The support staff were very helpful. Lots of activities to keep yourself occupied.” – “There is something for everyone to do ….” |
| Family-Friendly | 3 | – “Lovely place, warm waters, relaxing pools and venue. Environment is kid friendly with load for them to do.” – “Great for family holidays.” |
| Location | 3 | – “Well located and lovely views, and plenty of gaming and entertaining things to do here…” – “Situated on a hilltop north of Umhlanga the zulu styled architecture catches the eye every time you pass by…” |
| Rooms | 2 | – “We stayed in the chalets. The two bedroom, it was nice, comfy.” – “Lovely fresh rooms. Free unlimited WiFi, pool and gorgeous grounds…” |
Negative Factors
| Factor | Frequency | Example Quotes |
| Service | 3 | – “The only downside was that the service from the waiters was terrible or non-existent despite the very limited number of guests.” – “The staff at the casino entrance can be more strict with the searches.” |
| Facilities | 2 | – “The lazy river and slides were not working…” – “Needs some maintenance on the edges of the pool where there’s artificial grass.” |
| Crowds | 2 | – “Aqua dome was very much over crowed on Sunday (understandable).” – “The place was very packed all over…” |
Address and Contacts
| Address | 777 Frikkie Meyer Blvd, Vanderbijlpark, 1900, South Africa |
| Opening Hours | 24/7 |
| Phone | +27 (0)16 982 8000 |
| [email protected] | |
| Website | https://www.emeraldcasino.co.za/ |